1. Introduction
Welcome to AluTone Guitar. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
2. Company Information
AluTone B.V.
Hogeschoollaan 231
5037GC Tilburg
The Netherlands
KVK: 94401373
BTW: NL866764082B01
IBAN: NL45 RABO 0318 9544 51
BIC: RABONL2U
info@alutone.nl
+31 134681262
3. Use of the Website
3.1 Account Registration: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3.2 Prohibited Conduct: You agree not to use the website for any unlawful purpose or in any way that could harm AluTone or others. Prohibited activities include, but are not limited to, spamming, hacking, and distributing viruses.
4. Products and Orders
4.1 Product Descriptions: We strive to ensure that our product descriptions are accurate. However, we do not warrant that the descriptions are complete or error-free.
4.2 Pricing: All prices are listed in Euros (€) and include VAT unless stated otherwise. We reserve the right to change prices at any time without notice.
4.3 Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason.
4.4 Agreement to Terms: By placing an order, you agree to these Terms and Conditions.
5. Pre-orders
5.1 Pre-Order Terms: By placing a pre-order, you agree to the specific terms outlined in our Pre-Order Terms and Conditions. Pre-order Terms and conditions.
6. Payment
6.1 Payment Methods: We accept bank transfers, iDEAL, and credit cards. Please contact us if you want any other options.
6.2 Payment Security: We use secure payment gateways to protect your payment information. However, we are not responsible for any loss or damage resulting from unauthorized access to your payment information.
7. Shipping and Delivery
7.1 Shipping Policy: We ship to various locations worldwide. Shipping costs and delivery times vary depending on the destination and shipping method selected.
7.2 Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
8. Returns and Refunds
8.1 Return Policy: If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, subject to our Return Policy. You are responsible for notifying us of your return within 14 days and for returning the package at your own expense. Should the product be damaged or show signs of wear and tear upon return, repair costs will be charged, and an honest report will be provided.
8.2 Refunds: Refunds will be processed using the original payment method within 14 days of receiving the returned item.
9. Warranty
9.1 Warranty Terms: Our products come with a 2-year warranty against defects in materials and workmanship, excluding electronic components and wear and tear parts. Please refer to the product documentation for specific warranty details.
10. Quality Control and Polish Finish
10.1 Quality Control: Each guitar is delivered with a certificate containing the serial number. Before leaving the workshop, every guitar undergoes a thorough inspection to ensure it meets our high standards.
10.2 Polishing finish: The aluminium mirror finish is polished by hand. Please note that this finish is prone to scratching. The guitar's finish is not maintenance-free; we recommend polishing the guitar with Aluminium Polish every four weeks. This can be done with an automatic brush or with a soft microfibre cloth.
10.3 Please note: Aluminium guitars can be very sensitive to signs of use. However, light scratches can be polished out. In our video, we show you how to do this and how to maintain your polished guitar.
11. Limitation of Liability
11.1 Disclaimer: AluTone (Cisles B.V.) is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
11.2 Indemnification: You agree to indemnify and hold AluTone (Cisles) harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of our website or products.
12. Privacy Policy
12.1 Data Protection: We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes your acceptance of the revised Terms.
15. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
E-mail: info@alutone.nl
Phone: +31 134681262
By using our website, you agree to these Terms and Conditions. Thank you for choosing AluTone Guitars.